FAQ - Everything You Need To Know
We're delighted to assist you with any questions you might have about our premium sauna products.
Our commitment is to ensure you have a seamless and enjoyable experience with our saunas.
Below, you'll find answers to the most frequently asked questions.
If you need further assistance, please don't hesitate to contact us at sales@easysaunaworld.com.
General Queries
Who are you? What is "Easy Sauna World?
We are an online authorized retailer nationwide in the USA, Canada, and Europe.
We partner with leading brands worldwide and offer special prices to consumers and businesses."
What types of saunas do you offer?
We offer a variety of saunas, including traditional Finnish saunas, infrared saunas, and portable saunas, designed to suit different preferences and spaces.
Do you have a refund policy?
Refund Policy changes from Brand to Brand, please check Refund Policy.
Do you offer warranties on your saunas?
All Saunas come with Manufacturer Warranty, please check all warranty by each Brand separately.
Where are you located?
The company is registered in Richmond, Kentucky. However, we have Multiple warehouses nationwide based on our suppliers.
We don't have physical offices; we offer online phone, email, and chat support to assist our customers
Shipping & Delivery
How long does it typically take to receive my sauna after placing an order?
Shipping times generally vary between brands but usually take 15-30 business days after order handling, please check Shipping Policy.
Does Easy Sauna World offer free shipping on all sauna purchases, and if not, what are the shipping fees
Shipping policies may vary depending on the specific brand of sauna purchased, Shipping is Free over 250$ to USA and Canada.
Can I track my sauna order once it has been shipped?
Yes!
We provide Tracking information to monitor the delivery status via the email.
Do you have a refund policy?
Refund Policy changes from Brand to Brand, please check Refund Policy.
What should I do if my sauna arrives damaged or incomplete?
You should Take a photo of it, faster is better, send it to us, and we will handle it directly with the manufacturer.
Refunds & Warranties
What warranty coverage do I get with my sauna purchase?
You are protected by Manufacturer Full warranty, which varies depending on the specific brand of the sauna.
Can I cancel my order after it's been placed?
Order cancellation policies are based on the Brand’s terms. Please refer to the specific brand’s policy for details.
What is the refund policy if I decide to return my sauna?
Refunds are subject to the brand’s return and Refund policy. Please Check the brand’s specific conditions regarding returns.
How do I request a refund for my sauna purchase?
Refund requests must follow the brand’s guidelines.
Contact us for assistance, and we will guide you based on the specific brand’s policy.
The best way to reach is by the email.
Is there a restocking fee for returned saunas?
On some products there are usually up to 25% Restocking Fee, depends on the specific Brand.
Assembly & Installation
Do you offer assembly and installation services for the saunas?
We do not offer assembly or installation services directly.
However, you will receive full manufacturer assembly guides, The client is responsible for setting up the sauna.
Will I need help assembling my sauna?
Yes, many saunas require two people for assembly, and in some cases, you may need a certified technician for installation.
But you can do it by yourself as well.
What should I do if I need assistance with installation?
If you need help, contact us via phone or email.
We can refer you to a local contractor who can assist with installation at a special price.
Who is responsible if something goes wrong during assembly?
Since the customer is responsible for assembly, we recommend carefully following the manufacturer’s instructions.
We are not liable for any issues arising from incorrect installation.
Can I get professional installation for my sauna?
Yes, while we don’t handle installations ourselves, we can connect you with trusted local contractors at a discounted rate for a smooth and professional setup.
