Specifications

• Setup: Attaches to the door of any Sun Home Luminar infrared sauna (delivered in 2024 or later)
• LEDs: 90 Red & 90 Infrared
• Wavelength: 660nm-850nm
• Light Angle:  30°
• Dimensions: 35in X 8.5in
• Irradiance: 180mW/cm²

*Not compatible with the Equinox or Solstice models*

All in-stock items will ship out within 7 business days. You will receive tracking information upon shipment. 

Due to unprecedented high demand, many of our sauna models are on backorder - please email us at info@sunhomesaunas.com or call 844-728-6200 before purchasing so we can provide accurate lead times.

Outdoor Saunas: 

The Sun Home Luminar sauna and the Sun Home traditional outdoor saunas are more of a comprehensive installation than our indoor saunas and requires at least 2 people to assist with receiving the shipment.

It is also very important to note that the delivery arrives on a large pallet curbside, so please ensure you have multiple people present at time of delivery to accept the package. The freight company will de-load the pallet from the truck and place curbside for you but will not bring the pallet into your driveway or home so we recommend having multiple people available to transport the pieces into your desired location. 

Once the sauna is on the ground, you'll be responsible for moving the sauna pieces to where you want to install it. Luckily, most sauna pieces are light enough for 1-2 people to carry. To make things easier, we recommend having at least 2-4 helpers and a dolly or cart to move the heavier pieces.

Below are the dimensions of the Luminar 5 and Luminar 2 pallets: 

Infrared & Traditional Saunas

Our goal is to make your sauna buying experience simple, efficient and easy and our promise is to ensure your total satisfaction. Shipping damage claims are rare, but they do happen. In the event of shipping damage, we will conduct an investigation and ensure your case is treated with priority. Should you need to return an item to us, please note our policy below:

Visible Loss or Damage:

Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and should be noted on the delivery receipt and signed by the carrier’s agent (driver).

Concealed Loss or Damage:

Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit, it is possible to damage the contents of the boxes without damaging the boxes. If such a situation occurs it is important to contact us immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the packaging that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery.

Most likely the driver will not be able to wait while you open the boxes. If that is the case, please note, “Possible Concealed Damage” on the delivery receipt.

Receiving Your Shipment:

When receiving your shipment it is important to do the following:

1. Your shipment may consist of a number of individual boxes placed on a single pallet. The pallet will need to be separated to be unloaded. Your sauna will be shipped with lift gate service with a scheduled appointment for delivery. The driver will move your sauna off of the truck. Delivery is curbside only. 

2. Check the shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.

3. Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes. If this is the case, please note, “Possible Concealed Damage” on the delivery receipt. Open the boxes as soon as possible, but not later than 5 days after the delivery, to inspect for damage.

Refusing a Freight Shipment & Freight Carrier Fees for Sun Home Saunas:

If your infrared sauna shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Email info@sunhomesaunas.com before refusing any shipment.

Please note that any additional freight carrier fees such as re-delivery are the responsibility of the customer unless otherwise noted on your order. Liftgate service and delivery notification are standard with all orders. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card. Please note again, delivery is curbside only. 

There is a complete 5-year warranty on all components of your Red Light Therapy device. Should you encounter any problems, please email info@sunhomesaunas.com.

Infrared Sauna Blankets & Red Light Therapy

Sun Home Saunas stands by our products and we’re confident they will improve your quality of life. We are proud to offer a risk-free return policy. If you are within 30 days of your Blanket delivery or 45 days of your Red Light Therapy delivery and your item is in like-new condition, you may be eligible for a return.

Your return will be issued upon inspection. Please access our returns portal to get started.

If your return is approved, your total payment will be refunded within 21 days of receiving your returned item. If you purchased through one of our preferred financing partners, e.g. Affirm, extra charges may apply.

Accessories, including Premium Bamboo Inserts and Cleaning Spray, are nonreturnable.

Saunas & Cold Plunges

If an order is canceled prior to shipment, the customer will incur a $250 cancellation fee, whether she/he has paid a deposit or in full. Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.

Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition (not used), a full refund will be provided on the product purchase price minus any original shipping charges and minus a 25% restocking charge. For products sold with a “Free or Discounted Shipping Promotion”, the actual freight cost to originally ship the product will be deducted from your refund.

If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described above shall be applied.

Most products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer’s warranty.

Custom orders, private label or non-standard models are non-refundable.

All returns require a Return Merchandise Authorization (RMA) from Sun Home's Customer Service Department. Please info@sunhomesaunas.com to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return.

There is a 50% cancellation fee to help cover production cost losses for all traditional sauna orders as all traditional saunas are custom made at time of order.

Return Process

Please visit our returns portal or contact info@sunhomesaunas.com with your order information and details of what you are experiencing with the product to be eligible for your return. Any items returned without first contacting us will not be refunded.

For any products not properly functioning, we will assist you with troubleshooting and will replace the item entirely if we cannot fix them. Replacements are subject to current stock availability and you may experience delays.

Returned items must be sent in like-new condition in the original packaging. Any dirty, damaged, dented, scratched, unsanitary, torn or stained items, items with odors, or items missing major components may be denied a refund. This is up to reasonable discretion by our restocking team.